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WhatsApp Business API & Meta Integration

Official WhatsApp Cloud API integrations for sales, support and notifications.

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Overview

WhatsApp is where customers in Pakistan, the Gulf and many other markets expect to talk to a business. We build on the official WhatsApp Business Platform (Cloud API): onboarding your numbers, message templates, webhooks, CRM and helpdesk integration, chat automation and AI agents that hand over to your team. As a Meta Tech Provider in progress, InvigoSol also builds multi-tenant WhatsApp products for software companies.

Challenges we solve

  • Customer chats spread across personal phones with no oversight
  • Unofficial tools that put the business number at risk of being banned
  • No link between WhatsApp conversations and the CRM
  • Template rejections and confusion about the 24-hour messaging window

What we deliver

WhatsApp Business API capabilities

Cloud API onboarding

Business portfolio, WhatsApp Business Account and phone number setup, display name approval and webhook configuration.

Embedded Signup for SaaS

Let your own customers connect their WhatsApp numbers to your product in a few clicks through Facebook Login for Business.

Templates and campaigns

Utility, authentication and marketing templates designed to pass review, with opt-in capture and opt-out handling.

CRM and helpdesk integration

Two-way sync with your CRM, helpdesk or order system so every conversation is linked to a customer record.

Chat automation and AI agents

Order status, booking, FAQs and lead qualification handled automatically, with a clean hand-over to a person.

Monitoring and quality

Response-time tracking, quality rating alerts and conversation analytics. See BizAgent, our own product built on this stack.

Process

How we work

  1. 01

    Plan

    Use cases, message types, templates and integrations.

  2. 02

    Connect

    Number onboarding, webhooks and templates submitted for approval.

  3. 03

    Build

    Integrations, automation flows and agent hand-over.

  4. 04

    Launch

    Go live, monitor quality rating and response times.

FAQ

WhatsApp Business API: common questions

What is the WhatsApp Cloud API?

It is Meta's official, hosted API for the WhatsApp Business Platform. It lets software send and receive WhatsApp messages for a business number in line with WhatsApp's policies.

Can we keep using the WhatsApp Business app on the same number?

In many cases yes. Meta supports coexistence, so a number can use the Business app and the Cloud API together. We check eligibility for your number during planning.

How are WhatsApp messages charged?

Meta charges per template message delivered, at a rate that depends on the category and the country. Replies inside the 24-hour customer service window are free. We help you design flows that keep costs low.

Related

Services that work well together

AI Business Process Automation

Automate back-office work across email, WhatsApp, spreadsheets, CRM and ERP with AI workflows and clear human approval steps.

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AI Agent Development

Custom AI agents and multi-agent workflows that act on your tools and data: support, sales ops, back office and internal copilots.

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SaaS & Product Engineering

Product strategy, UX, full-stack web and mobile engineering and long-term maintenance for SaaS and digital products.

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Ready to talk about whatsapp business api?

Tell us about it. In a free 30-minute call we will tell you honestly what AI can do, what it costs and how fast you can see results.

Book a consultation hello@invigosol.com